Privacy Policy
Last updated: 26.12.2025
Coach Caelum Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, interact with us, or purchase our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Legal entity: Coach Caelum Limited
Trading name: Coach Caelum
Company number: 16909997
Registered address: 7 Victoria Rd, Tamworth, B79 7HS, United Kingdom
Website: coachcaelum.com
Contact email: [email protected]
For the purposes of data protection law, Coach Caelum Limited is the data controller of your personal data.
2. Personal Data We Collect
We may collect and process the following personal data:
Name
Email address
Telephone number
Payment information (processed securely by third-party providers)
Information you submit via contact forms or application forms
We do not intentionally collect special category data (such as health or medical data).
3. How We Collect Your Data
We collect personal data when you:
Complete a contact form on our website
Complete an application form
Opt in to receive emails or text messages
Communicate with us by email, text, or social media
Purchase or enquire about our services
4. How We Use Your Data
We use your personal data to:
Respond to enquiries and applications
Provide and manage our coaching services
Process payments and manage subscriptions
Send service-related communications
Send marketing emails and SMS messages (where you have opted in)
Improve our services and internal processes
No personal information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties
5. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Consent: for marketing emails and SMS communications
Contract: where processing is necessary to provide paid services
Legitimate interests: to respond to enquiries and manage our business operations
Legal obligation: where required by law
You may withdraw your consent at any time.
6. Marketing Communications
We will only send marketing emails or text messages if you have actively opted in via a checkbox on one of our forms.
All marketing communications include:
An unsubscribe link (emails)
Clear opt-out instructions such as replying STOP (SMS)
You can withdraw consent at any time without affecting any services you have purchased.
7. Payments
Payments are processed securely via Stripe. We do not store or process your card details on our own servers. Stripe acts as an independent data controller for payment information and handles this data in accordance with its own privacy policy.
8. Third-Party Services
We use trusted third-party tools to operate our business, including:
GoHighLevel – CRM, forms, email and SMS communications
ManyChat – messaging automation
Meta (Facebook) Pixel – marketing and advertising tracking
Stripe – payment processing
These providers may process personal data on our behalf under appropriate data protection agreements.
9. Cookies and Tracking Technologies
We do not intentionally set cookies ourselves. However, third-party services we use (such as Meta/Facebook) may place cookies or similar tracking technologies on your device.
Where required, cookie consent banners are displayed automatically. You can control cookies through your browser settings.
10. Data Storage and Security
Your data is primarily stored in the United Kingdom.
We take appropriate security measures to protect your personal data, including:
Password-protected systems
Two-factor authentication
Secure, reputable third-party platforms
Despite these measures, no method of transmission over the internet is completely secure.
11. Data Retention
We retain personal data only for as long as necessary to:
Provide our services
Meet legal and accounting obligations
Resolve disputes and enforce agreements
When data is no longer required, it is securely deleted or anonymised.
12. Your Rights Under UK GDPR
You have the right to:
Request deletion of your personal data
Withdraw consent at any time
To exercise your rights, contact us at [email protected].
13. Age Restriction
Our services are intended for individuals aged 18 and over. We do not knowingly collect data from anyone under 18.
14. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
Information Commissioner’s Office
www.ico.org.uk
We encourage you to contact us first so we can resolve any concerns.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Coach Caelum Limited
Email: [email protected]
Phone Number: +44 7782 216142
7 Victoria St, Tamworth, B79 7HS